专业要求：
学历要求：本科及以上
工作经验：不限
薪资待遇：面议
招聘人数：1
招聘对象： 社会人才
主要责任：
1. 对所有业务询问提供客户支持并及时答复
2. 向客户提供专业的界面并且以友好关切的态度与客户交流
3. 协助短期及长期的计划规划从而为客户提供一流的服务
4. 在规定的时间内记录并处理客户的订单
5. 按顺序准确地罗列数据
6. 维护及更新部门的记录和文档
7. 对客户的疑问做出回应：一般询问，比对查询，目录查询，价格查询，货运
8. 解答技术层面的基本问题
9. 处理发票
10. 追踪交货和运输上存在的问题并且在电子数据表上记录在案
11. 发展收集客户反馈的系统
12. 通过记录当前客户所遇到的问题以了解客户的需求
13. 通过培训来提高员工对产品的熟知程度
14. 实施客户电话辅助销售项目
15. 与主要部门协作--生产和销售部门，从而推动工作的上的进步
资质要求：
1. 本科学历或以上
2. 至少三年的工作经验，其中两年是外企工作，具有订单管理或客户服务方面的经验，汽车或发动机行业者优先
3. 具有制造行业库存规划或采购规划经验者优先
4. 具有国际商务经验者优先
5. 熟悉企业资源计划（ERP）系统管理，熟悉ORACLE系统者优先
6. 良好的英语口语及书面表达能力
7. 良好的商业判断力
8. 极好的沟通能力，以客户作为导向
9. 会操作电脑
Responsibilities
1. Provide Customer support on all enquiries and respond in timely manner
2. Provide a professional interface with out Customers and communicate a caring attitude
3. Assist in the development of long and short term planning to provide superior customer service, exceeding our Customers expectations
4. Record and process Customer orders within approved time limits
5. Accurate data entry of orders
6. Maintain & update records/files in the department
7. Respond to Customer Enquiries: General, cross reference, Catalogues assistance, Customer Pricing, Shipping.
8. Trained to technical level
9. Processing invoices
10. Follow up on deliveries, transport issues, documenting issues in spreadsheets
11. Develop systems to collect Customer feedback
12. Manage Customer concerns for recording ongoing Customer issues
13. Undertake training to products to increase knowledge of these products
14. Implement all Customer Assistance Telemarketing Projects
15. Connect with key functional areas - production and Sales to drive improvement work
Requirements
1. College degree or above
2. At least 3 working experience with minimum 2 years order management or customer service experience in foreign company, automotive or engine company is preferred
3. Working experience in inventory planning/purchasing planning field in manufacturing industry is preferred
4. Experience in international business is preferred
5. Experience in ERP system, ORACLE System is a plus
6. Good command of English in writing and speaking
7. Good business sense
8. Excellent communication skill, highly customer oriented
9. Computer literacy
康明斯滤清系统公司是美国康明斯公司的全资子公司，是世界领先的重型空气滤清、发动机滤清系统和排气后处理系统的设计和制造商。康明斯滤清系统在全世界9个国家设立了23个生产基地，设计、制造超过7000多个品种的滤清系统产品、3500多个品种的排气系统产品和冷却液及燃油添加剂等化学品，并通过遍布全球的15个分销中心和******多个代理商向150多个国家销售这些产品。
康明斯滤清系统在中国拥有一家独资企业和两家合资企业，它们是康明斯滤清系统（中国），上海弗列加滤清器有限公司和襄樊弗列加排气系统公司。
康明斯滤清系统（中国）是在中国上海浦东新区建立的一个新的生产基地，该工厂生产先进的专有过滤介质、并组装成最终滤清产品。这项投资是为满足中国及亚太地区对先进滤清技术的日益增长的需求。上海工厂将成为康明斯滤清系统公司在世界范围内技术最先进的工厂之一。
我们专注于满足并超过顾客对我们的期望，用技术先进的产品满足发动机的严格要求，使发动机有更高的可用率，更长的寿命，更小的排放，用后的产品更易处理，对环境更友好。我们的目标是降低用户总的营运成本——采购成本、使用成本、库存成本和处理成本，使用户获得增值的产品和服务。
Cummins Filtration, a wholly owned subsidiary of Cummins Inc., is the leading worldwide designer and manufacturer of filtration products and exhaust systems for heavy-duty diesel powered equipment. We operate 23 production plants in nine countries, design and manufacture more than 7,000 filtration products, along with 3,500 exhaust system products, coolant, fuel additive and other chemicals. These products are spread to the world through 15 distribution centers and 23,000 dealers in more than 150 countries.
In China, Cummins Filtration consists of one wholly-owned company and two joint ventures. They are Cummins Filtration (China), Shanghai Fleetguard Filter Co., Ltd and Xiangfan Fleetguard Exhaust System Co., Ltd.
Located in Shanghai Pudong New Area, Cummins Filtration (Shanghai) is a new production plant which produces filtration medium and final product with first-class quality. To meet the increasing need for advanced filtration technology in China and Asia Pacific Region, this plant will adopt Cummins Filtration’s most advanced technology.
We are focused on our customers’ key requirements. Our technologically advanced products allow the engine to run longer, increase efficiency, reduce emission and be easier disposal and more friendly to our environment. Our goal is to lower our customers’ total operating costs-acquisition cost, usage cost, inventory cost and disposal cost to increase the value added by our product and service.
